Setting the framework and the expected results

The first essential stage in the process: defining the scope of the project

• Both in terms of management and decision-makers

• In business terms, what areas of the company are concerned: HR, accounting, management control, supply chain, quality, purchasing, etc.? And what processes are involved within these areas.

• In terms of Information Systems (IS)

Once this has been done, identify the results expected by management and our principals

• What types of gains are expected: purely financial or also gains in terms of quality, deadlines, employee ‘well-being’/loyalty, etc.?

What are the factual KPIs linked to the expected gains?

Understanding and challenging the need

Now that the scene has been set, it’s time to get down to the nitty-gritty of the subject and take a look at the pre-identified use cases and complete them by drawing on our knowledge of the fields of application, our process expertise and our past experience to produce a ‘dictionary of use cases’ likely to be robotised.

Above all, we challenge the needs we have identified in order to push the automation process to the limit, always with an eye to pragmatism and optimising the cost/benefit ratio. At Axys Consultants, challenging means digging deeper, asking more questions, always with a benevolent attitude and with the aim of getting the most out of the technology.

Select & prioritise/plan

In order to contribute to our customers’ digital and business roadmaps and to support the company’s strategic objectives, a use case sifting phase is essential. This selection is based on the application of a strict evaluation framework based on a detailed and precise qualification of the use cases previously identified. 

In order not to degrade the cost/benefit ratio, the less trivial, less standardised and/or standardised tasks in the process can be kept running manually, which will create bottlenecks, waiting times and a drop in productivity at task level, but will continue to significantly improve the overall performance of the automated process.

After selection comes prioritisation and planning, based on the ability to do, criticality and level of risk induced by the use case and functional dependencies. The output of this phase is a clear, precise schedule that is shared by everyone.

Execute & monitor over time

Carrying out, testing & putting into production are the first 3 mottos of this phase. What drives us at Axys throughout these activities is to keep our customers informed of progress, successes and difficulties. And to include them as much and as often as possible in order to validate intermediate milestones.

Monitoring over time to measure and improve: once the service has been put into production and opened up to users, we provide a guarantee period that can also cover the identification and implementation of improvements to maximise the quality of the service provided, through a continuous improvement process. In this way, we can complete and adjust the roadmap that was initially defined.