The main features of our emotion detection tool
How does it work?
USES AND APPLICATIONS
- Call centres, for which this product was originally designed to analyse customer satisfaction and operator fatigue levels and improve scripts on the basis of this analysis.
- Group courses to measure participation levels and improve courses
- ChatBots and AI Gen to adapt responses according to perceived emotion
How does it work?
Based on a corpus of 470 conversations from a call centre, Axys, in partnership with LISN (Laboratoire en Science du Numérique/Digital Science Laboratory), has developed a multimodal (voice and text) emotion recognition technology for telephone conversations in a call centre.
This technology is capable of analysing audio recordings and continuously annotating the emotional states of callers, capturing ‘the subtlety, complexity and continuity of emotions’.
Our supports Data & AI
Data Management
Optimize your process performance with our expertise and partner data management tools.
Data & AI modelling
Respond to a need for personalization, process optimization, identification of weak signals, extraction of insights from your documents and data…
AI and regulatory conformity
This regulation complements the “Guidelines for a Trustworthy AI”, which aim to provide a framework for Artificial Intelligence processes and best practices.
Data & AI Strategy
Transform your business by strategically integrating data and Artificial Intelligence (AI) at the heart of your business processes and services.
Data governance
To define processes, roles, uses, rules and responsibilities across the entire data value chain.
Data & AI Home
Transform your business by strategically integrating data and Artificial Intelligence (AI) at the heart of your business processes and services.
Press coverage
[Les Echos] – When AI analyses the voice to decipher our emotions
[Relation Client MAG] VivaTech 2024: Axys presents an emotional recognition technology
[B SMART – SMART TECH] Discover the latest innovation presented by Axys at VivaTech 2024!
