MCO
We can help you with third-party application maintenance (TAM) for your purchasing, finance and HR information systems.
In order to support the day-to-day operations of business departments and their internal customers, it is essential today to have an optimum level of service for your applications and to develop them by anticipating demands as effectively as possible.
Our expertise, combined with our extensive experience in complex and varied contexts over more than 10 years, enables us to respond to your requests as effectively as possible, at a controlled cost and in accordance with jointly agreed SLAs.
Notre raison d’être ?
« Our aim is to support our customers over the long term by adopting a pragmatic and transparent approach to governance… We are convinced that the efficiency of an Application Management team depends to a large extent on a constant level of expertise within the teams, using profiles that are both technically and functionally complementary. »
Vincent MARTEGOUTTE, Partner at Axys
The Axys method
Be pragmatic. Ask the right questions.
Establish the framework and the expected results, then get to know and challenge the customer’s needs in order to avoid meeting 100% of its initial expectations. By putting things into perspective, you can better target the processes that are candidates for automation, and select & prioritise/plan those that will maximise performance and ROI. It should be understood that these last two elements are not valued solely on the financial aspect.
Application evolution
Whether the new needs or improvements to the tool emerge directly from the business, or whether they respond to regulatory requirements, we offer you the most appropriate solutions in line with the best practices of the software publishers, with our characteristic consultancy approach (Benchmarks / Recommendations / Preparations for arbitration).
We also attach particular importance to the user experience when designing new functionalities, because we are convinced that this plays a key role in the adoption of your solution.
User support
We do our utmost to take over from your teams of administrators as level 2 or level 3 support: we make sure that we provide precise, contextualised answers to the various people who call on us and bear in mind that the autonomy of users depends on the quality of our answers.
While ticketing-type tools play a decisive role in our day-to-day activities, we don’t neglect more direct, face-to-face exchanges with our contacts to make it easier to deal with requests.
Preventive maintenance
Thanks to monitoring processes and tools developed and tested over several years by our customers, we are now in a position to detect some of the anomalies and potential feedback from users (interface flows & transactions in error, etc.) even before the main parties concerned contact us.
These tools save time for you and for our Application Management teams, and minimise dissatisfaction among users of the various information systems.
Corrective maintenance
We are able to respond quickly and appropriately, depending on the criticality and complexity of the problem reported.
Our technical expertise, combined with our understanding of business processes, enables us to provide accurate, long-term solutions to your problems.
Our technical expertise, coupled with our understanding of business processes, enables us to provide the right, long-term solutions to your problems. We also take care, through this fault correction activity, to be part of a continuous improvement approach by being proactive and regularly sharing with you the progress of the progress plans we have initiated.
Whether you’re in the early stages of your roadmap, or in a phase of post-deployment stabilisation of your solution, we can support you in all or part of these activities. Based on our discussions, we’ll be able to offer you the right level of expertise and support, with the flexibility that characterises us : anticipating potential resource requirements together will enable us to achieve our shared objectives for your solution.
Our other types of support
Managerial support
Before being an object of production, the manager is first and foremost a growing subject who needs to be developing in order to be able to develop the potential and performance of others.
Studies and diagnostic
Our approach is based on a rigorous, proven methodology that enables us to work effectively with our customers to identify their needs, analyse their challenges and develop appropriate solutions.
Helping you choose solutions
We help our customers choose solutions in our areas of expertise: Purchasing, Data, Finance, Digital Marketing, Change Management, Project Management, etc.
Project management support (AMOA)
Digital transformation is first and foremost a strategic process, designed to reinvent the company, optimise its performance and meet the growing expectations of its customers.
RPA automation
Axys supports its customers in all phases of improving business performance, whether this involves process robotisation or other technologies.
Change management and training
Whether it’s a technological change, a new business strategy or a move, making a success of your transformations is crucial to the long-term future of your organisation.
Organisational design
Overhauling business and organisational models is now an essential response to change. Organisations are being called upon to redefine the way they operate and (re)align their culture with their raison d’être.
MCO
We can help you with third-party application maintenance (TAM) for your purchasing, finance and HR information systems.
Operational excellence
Operational excellence is a key lever for improving business performance and competitiveness, and is defined as an organisation’s ability to achieve its objectives effectively, efficiently and sustainably.
Project management and support
Against a backdrop of changing working practices, accelerating deployment of technological innovations and the need to reduce time-to-market, project management is becoming increasingly complex and a real key factor in a company’s success.
Performance monitoring
The accelerating pace of economic, technological and regulatory change means that performance management models, processes and tools need to be continually adapted.
Un projet à nous confier ?
La transformation de votre organisation est un défi complexe qui demande une vision stratégique, des compétences spécifiques et une réactivité sans faille.
Axys s’engage à répondre à vos besoins dans les plus brefs délais et à vous fournir des solutions personnalisées, adaptées à vos enjeux spécifiques.
Rejoignez la famille Axys
Rejoindre Axys, c’est faire partie d’un collectif où nous sommes fiers de promouvoir la diversité et l’égalité des chances au sein de nos équipes. Nos différences font notre force !
Tu recherches un nouveau challenge ? Nous te proposons une expérience candidat enrichissante basée sur l’échange et la transparence. Axys c’est aussi un process recrutement inclusif qui prône la différence et la diversité.
